Please read these terms and conditions carefully before purchasing.
Placing your order will indicate to us your acceptance of these terms and conditions.
COPYRIGHT All designs on this site are the sole property of Studio Nellcote and are covered by copyright. They may not be reproduced in any fashion without the permission of Studio Nellcote. Any breach of copyright will be pursued.
Studio Nellcote reserves the right to reproduce any part of any work produced by Studio Nellcote for marketing purposes. Unless strictly instructed otherwise by a customer prior to placing an order, Studio Nellcote reserves the right to use any design created for a customer as samples and can photograph this stationery for advertising in print, online wedding directories, across social media and throughout website galleries.
COPYRIGHT PERMISSION It is the client's responsibility to obtain copyright permission for the use of hymns or other material used in Programs, venue logo's etc.
PAYMENT Full payment is required before your artwork is created and emailed through to you for approval.
SAMPLES Please see each products listing details with regard to samples.
QUANTITY We do have a minimum quantity for each item which can be found on each item in our shopping cart.
SUPPLYING YOUR EVENT DETAILS Submit your order via our shopping cart and make your payment. This confirms your order. Your personalization infomation can be uploaded during this process, or supplied electronically via email after you have placed your order. Any invitation wording can be changed to suit your requirements. We will inform you if we believe the wording quantity is detrimental to the product design.
COLORS When viewing our designs on screen, colors do vary depending on different monitors.
FONTS Each of our designs has been carefully chosen to suit the specific theme of the invitation. We will guide you towards making the right choice of replacement font should you desire one and suggest other options from our list that will work best.
Please do not ask us for the name of the font we have used in your design. We do not disclose font types under any circumstances to protect our design work and further print revenue.
CUSTOM DESIGN Means an idea generated either by the client or a new concept created by Studio Nellcote based on a client specification. Please email us to discuss an idea and we will advise whether this is something that can be accommodated. Any custom design project follows the same terms and conditions outlined in this document.
**PLEASE NOTE** The custom design fee covers our design time only. This fee does not entitle you to receive any finished artwork file that we may have created for you. If you require the print ready or high res files also, please discuss your needs with us prior to paying for your custom design as this is not always possible.
ANY DESIGN STUDIO NELLCOTE CREATES FOR YOU REMAINS THE SOLE PROPERTY OF STUDIO NELLCOTE.
Any custom design orders will be processed through Paypal invoice.
PROOFING You will receive an emailed proof of your design within 48 hours of placing your order. You will need to check this proof carefully for any errors or changes you'd like to make. Let us know of any changes at this point. You are entitled to 5 rounds of proof changes at no extra cost. If your proof requires more changes than this, you will be charged an extra $30 USD per round of changes which is to be paid before we complete your artwork. You will then be asked to send an approval email which effectively allows us to send your artwork to print. It is up to the discretion of Studio Nellcote whether this extra cost is waived. Thoroughly check your proof when you receive it.
ERROR Studio Nellcote cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify Studio Nellcote immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault.
TIMING AND DELIVERY Once we receive your order/payment and wording, work starts immediately on your design. Allow up to 48 hours from placing your order to receiving your emailed proof. Once you are happy with the emailed proof you will be asked to approve to go to print. Once you have sent us your approval indicating your artwork is correct, allow up to 3 weeks for printing assembly and delivery (dependant on item ordered, many are much quicker - see Shipping). If you require a shorter delivery time let us know and we will do our best to meet your deadline.
CANCELLATIONS/ REFUNDS As Studio Nellcote is a service based business, all of our products are made to order. We do not offer refunds due to change of mind or change of personal circumstances so please choose carefully upon ordering. You are able to change the details of your order if we have not yet submitted your order to our printing partners.
We do encourage you to purchase a sample of our product before ordering so you can see for yourself the high quality and craftsmanship of our designs.
LOSS OR DAMAGE Studio Nellcote cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used.
You will be supplied with tracking details when your package is dispatched by our printing partners so you can track your goods from door to door.
PRICES All prices are subject to change without notice. However, if your order has been placed, prices are honored.
STOCK AVAILABILITY Orders are subject to stock availability. In the event of supply difficulties Studio Nellcote will inform you and discuss alternative materials or designs.
All rights reserved © copyright 2023 Studio Nellcote